Terms of service
**Terms of Service - My Ixchel**
Welcome to My Ixchel, a trusted brand of high-quality organic skincare products. We invite you to explore our products and services, and we want to ensure that your experience with us is positive and secure. By using our website, making a purchase, or interacting with our brand in any way, you agree to comply with the following Terms of Service. Please take a moment to read these terms carefully.
**1. Use of Our Website:**
- By using our website, you agree to use it for lawful purposes and not engage in any activities that may harm, disrupt, or damage the website or its functionality.
**2. Product Information:**
- We make every effort to provide accurate and up-to-date product information, including ingredients and pricing. However, we cannot guarantee that all information is error-free or complete. We reserve the right to make changes, corrections, or updates to product information at any time.
**3. Orders and Payment:**
- When you place an order with My Ixchel, you agree to pay for the products ordered and any associated shipping costs.
- We accept various payment methods, and your payment information will be processed securely. We do not store your payment information.
**4. Shipping and Delivery:**
- We will make reasonable efforts to deliver your orders in a timely manner. However, we are not responsible for any delays due to unforeseen circumstances or factors beyond our control.
**5. Returns and Exchanges:**
- Our Exchange and Return Policy (as detailed on our website) governs returns and exchanges. By using our services, you agree to abide by these policies.
**6. Privacy and Data Security:**
- By using our website and services, you agree to our Privacy Policy. We take data security seriously, and we employ industry-standard measures to protect your personal information.
**7. Intellectual Property:**
- The content on our website, including images, text, logos, and graphics, is protected by intellectual property laws. You may not use our content for any unauthorized purposes, such as copying, distributing, or modifying it without our consent.
**8. User Accounts:**
- When creating a user account on our website, you are responsible for maintaining the confidentiality of your account information and for any activity that occurs under your account.
**9. Termination of Services:**
- We reserve the right to terminate or restrict access to our website and services for any reason and at any time, without prior notice.
**10. Disclaimers:**
- We do our best to provide accurate information and quality products. However, we make no warranties or representations regarding the suitability or accuracy of the content or products on our website.
**11. Governing Law:**
- These Terms of Service are governed by and interpreted in accordance with the laws of United States.
**12. Contact Us:**
- If you have any questions or concerns about these Terms of Service or our services in general, please contact us at info@myixchel.com
By using My Ixchel's website and services, you accept and agree to these Terms of Service. We appreciate your trust in our brand and look forward to serving your skincare needs.
**SMS Consent - My Ixchel**
At My Ixchel, we value your privacy and strive to provide a seamless and personalized experience for our customers. We may use SMS (Short Message Service) to communicate with you regarding order updates, promotions, and other essential information. We respect your preferences, and we are committed to obtaining your consent before sending any promotional or non-essential text messages. Please read the following SMS consent policy to understand how it works.
**1. Types of Text Messages:**
- **Promotional Messages:** These messages may include information about discounts, special offers, or new product launches.
- **Order Updates:** These messages provide essential information about your orders, such as tracking details and delivery notifications.
- **Customer Service:** We may use SMS to address customer service inquiries or resolve issues related to your orders.
**2. Consent to Receive SMS:**
- By providing your phone number and agreeing to this SMS Consent policy, you are giving My Ixchel your explicit consent to send you text messages, as described in Section 1.
**3. Opting Out:**
- You have the right to opt out of receiving promotional messages at any time. To do so, please reply to the promotional message with "STOP." This will unsubscribe you from receiving further promotional messages.
- You may still receive order updates and customer service messages even if you opt out of promotional messages.
**4. Message Frequency:**
- Message frequency may vary depending on your interaction with My Ixchel. We strive to limit the number of messages to provide a positive and non-intrusive experience.
**5. Message and Data Rates:**
- Standard message and data rates from your mobile service provider may apply to SMS messages. My Ixchel is not responsible for any charges incurred due to receiving text messages.
**6. Security and Privacy:**
- My Ixchel takes data security and privacy seriously. We employ measures to protect your personal information and maintain the confidentiality of your phone number. We do not share your phone number with third parties.
**7. Contact Us:**
- If you have any questions or concerns about our SMS Consent policy or if you wish to update your consent preferences, please contact our customer service team at info@myixchel.com
Your consent to receive text messages from My Ixchel allows us to provide you with valuable information and updates related to our products and services. We appreciate your trust in our brand and look forward to serving your skincare needs.
My Ixchel
10.20.2023